In partnership with the Teamsters, Tropicana Orange Juice decided to empower employees and create a team-based culture. Using the Implementing Organizational Change course, The Fisher Group trained more than 860 managers and union members in the skills of creating lasting organizational change. HR, engineering and other staff members attended the Staff and Technical Expert Role course for special training on how they would support the effort. The courses were credited by both union executives and plant management for improving relationships, reducing resistance to change, and providing essential skills.

The Indiana Technical Operations division of Bristol-Myers Squibb has accomplished significant operational improvements over the last few years including an 80% reduction in cycle time, 75% work-process reduction, five times faster inventory turns, doubling of productivity, improvement in first-pass quality yields from below 80% to nearly 95%, and reaching more than 800 days without a lost-work-time accident. How did they do it? An article published in Pharmaceutical Manufacturing Magazine credits a three pronged approach of Lean Manufacturing, Factory Physics, and The Fisher Group's team training and consulting. Says the Mt. Vernon Site Director, "Training and education are key to ITO's success (PMM, April 2005)."